Terms & Conditions

These Terms & Conditions apply to all quotes, installations and services provided by Googong Home Security ABN 25 034 791 052, holder of NSW Master Security Licence MA 000110330 (“we”, “us”, “our”). By accepting our quote or engaging our services, you agree to the following.

1. Scope of works

All work will be carried out as described in the approved quote. Any additional work requested outside the quoted scope (for example extra cabling, relocating equipment or additional hardware) may incur additional charges, which will be discussed and approved by you before the work is done.

2. Products and equipment

We supply reputable CCTV, alarm and security system equipment. All products are covered by the manufacturer's warranty. Any equipment supplied by us remains our property until full payment is received.

If you choose to supply your own equipment, we cannot guarantee its performance, compatibility or warranty outcomes.

3. Installation

Installations will be completed professionally and in line with industry standards. We will:

take reasonable care to avoid damage to property
work neatly and safely
give you a walk-through of the installed system when the job is finished.

We are not responsible for pre-existing issues such as restrictive wall cavities, electrical faults, weak Wi-Fi coverage or other site conditions that limit installation options.

4. Licensing and insurance

We hold a NSW Master Security Licence (MA 000110330) and carry business insurance. A certificate of currency is available on request.

5. Access to the property

You agree to provide safe and reasonable access to all areas needed for the installation. If access is delayed or unavailable, additional charges may apply for a return visit.

6. Payment terms

Our goal is to keep payment simple and fair.

No deposit required unless stated otherwise.
Invoices are due within 7 days of completion of the work.
Payments may be made by bank transfer or other methods listed on the invoice.
Overdue invoices may be subject to reasonable late fees or recovery costs if required.

We will always work with customers experiencing genuine payment difficulties. Just reach out and let us know.

7. Warranty and support

Installation workmanship warranty: 12 months from the installation date.
Manufacturer warranty: as per individual product specifications.
Faults caused by misuse, tampering, power surges, network or internet issues, or third-party interference are not covered by warranty, but we will happily provide a repair quote.

8. Internet and network requirements

Many CCTV and alarm systems rely on your home network for full functionality. We will connect equipment to your network at installation, but we cannot guarantee ongoing performance if:

your internet service is unreliable
the modem or router is replaced or reset
network settings are changed
Wi-Fi coverage is insufficient.

We can help with network troubleshooting on request.

9. Cancellations and rescheduling

We understand plans change. You may reschedule or cancel at any time before the day of installation with no fee. For same-day cancellations where we have already attended or travelled, a small call-out fee may apply.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for:

loss of recorded footage
loss arising from system failure, internet issues or power outages
indirect or consequential loss.

Our liability is limited to re-supplying the service or refunding the applicable portion of the work. Nothing in these terms excludes your rights under the Australian Consumer Law.

11. Privacy

Any footage, data or system access shared with us during installation or support is treated as confidential and is not stored or used for any purpose other than setup or troubleshooting.

12. Acceptance of terms

By accepting the quote or proceeding with the installation, you acknowledge and agree to these Terms & Conditions.